Refund policy

We take immense pride in delivering top-quality products to our customers worldwide. Our commitment to rigorous quality checks ensures that each item surpasses industry standards before reaching your hands. If, for any reason, you wish to return items, we want to make this process as easy and smooth as possible. Kindly take a moment to review the following information.

Please initiate a cancellation request within 2 hours of placing your order. To do so, log in to your account, go to My Orders, select the relevant order, and click "View Order" to cancel an item or the entire order. Don't forget to specify the reason for cancellation.

Guest users can request cancellations by sending an email to silkydhaga@gmail.com, but the request should be made within 2 hours of placing the order.

Orders canceled within the first two hours may be eligible for a refund, either in the original payment method or as a credit back to the wallet, at the discretion of our management. Refunds will be processed within 7 to 10 business days.

In case of circumstances beyond our control leading to order cancellation, rest assured that a full refund will be issued, and neither party will incur any liability.

We'd like to inform our valued customers that products purchased outside India may not be eligible for return and exchange due to our stringent quality control. This decision is made to ensure the integrity of our products and provide you with a seamless shopping experience.

For any concerns or questions, our dedicated customer service team is always ready to assist you.

For our customers in India, we accept returns only for damaged/defective items or those significantly different from the online description.

Initiate return requests within 24 hours of the delivery date by sending an email to (silkydhaga@gmail.com). Include proper order id with  clear images of damaged/defective items for better clarity. When we approve return will be proceed. kindly note shipping costs are covered  by the company only for damaged products.

Guest users can request returns within 24 hours of the delivery date by sending an email to silkydhaga@gmail.com with proper order id.

We do not accept responsibility for goods damaged in transit; please report any issues within 24 hours of receipt.

If a product requires a return, please ensure it is returned in its original condition, including all labels, tags, and packaging. Returned products must be unworn, unused, and unwashed. Products with perfumes or body odor are considered used and are not eligible for return or exchange.

For cash on delivery orders, refunds will be processed within max 35 days of receiving the return in-store. Prepaid orders will be refunded within 7 to 10 working days after receiving the returned product.

Our products are dispatched after careful consideration. However, we acknowledge that shipping may affect product ironing. Unfortunately, we cannot be responsible for any issues arising during shipping.

Majority of our items are hand-embroidered and, therefore, fragile in their usage. Beading/sequence displacement may occur due to the nature of the work. We encourage you to wear these garments with care.

Certain items such as custom-made orders, altered items, stitched clothing, plus-size items , special delivery orders, men's wear, kid's wear, Sarees stitched with Custom Blouse or petticoat, Lehenga Cholis if the blouse/choli or lehenga has been custom stitched and accessories are not eligible for return or exchange.

Please notify us within 24 hours of receiving the order to initiate a return request. If you wish to return a product purchased using the COD option. COD is available only for limited products.

We are pleased to offer exchanges on eligible products within 1 day  after receiving product. To be eligible for an exchange, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that certain items may be excluded from this policy.

To initiate an exchange, please follow our return process and indicate that you would like to exchange the item. If there are any additional fees associated with the exchange, such as shipping costs, We will be communicated to you at the time of the request.

We strive to source products from our parent brand and various global vendors for your delivery. However, please be aware that we disclaim any direct or indirect liability in cases where vendors fail to provide requested goods on time or if the goods do not meet customer expectations. If you have any concerns, please feel free to reach out, and we'll do our best to assist you. Use given link for your account https://account.silkydhaga.com